8:30-9:30

Sign-in and pick up conference materials

9:30-10:45

How Are We Doing? And What Can We Do About It? slides
Paul Drake, Interlibrary Loan Librarian, McNeese State University, Lake Charles, LA

Paul Drake will provide a look at benchmarking interlibrary loan service. He will discuss how the ILL department at McNeese Library is investigating ways to evaluate its performance, including using consortia statistics to compare with its colleagues in a statewide system. The range of statistics available in automated systems and ways to improve performance through revising custom holdings and lending libraries performance will be discussed. An initial evaluation of some of the data reviewed will be presented and some of the early responses and changes will be discussed.

10:45-11:00

Break

11:00-12:00

OCLC Updates slides
Mark Beatty, WiLS

Fresh from the usual fall OCLC meetings, Mark will cover the newest features in OCLC WorldCat Resource Sharing including: the WorldCat Registry; many new enhancements to deflection such as IFM, costs and publication date; new printing options like labels; and searching the new request archives. Bring your questions for our regular lively discussion and sharing.

12:00-1:00

Buffet Lunch at the Pyle Center

1:00-2:00

Staff Engagement: Discovering a Path to Success slides
Jo Ann Carr, Director of UW-Madison CIMC

Engaging all levels of staff in planning, communicating, and community building enables the U.W. Madison’s Center for Instructional Materials and Computing (CIMC) to successfully meet the needs of its clients. This engagement has resulted in the development of a facility that elicits love (and cookies) from its patrons and a joyful workplace for its staff. This program will review our strategies for creating a joyful workplace from logs to blogs, from memos to enotes, and from bulletin boards to facebook entries. From the white board at the entrance created by the students, to the displays developed by graduate assistants, to instructional programs collaboratively developed by all staff, this emphasis on shared program development has resulted in a client responsive environment. Program participants will be encouraged to share their secrets for creating a culture of staff engagement.

Director Evaluation | Team Objectives | Staff Info form | Staff Development Policy | Gallup Q12

2:00-2:15

Break

2:15-3:30

ILL Updates (Three 20-minute presentations)
________________
Home Delivery:  Direct Delivery from Lending Library to Patron Borrower
Bruce Smith, Delivery Operations Manager for South Central Library System Delivery Service

This topic will provide an update on the OCLC/Montana NCIP/Home Delivery pilot project currently being conducted.  Examples of a few public libraries offering home delivery of requested materials to their patrons will also be discussed.  In addition, a brief overview of the history of home delivery by libraries will be given.  Lastly, we'll look into the future of, as some have coined, Library Delivery 2.0 and other delivery fulfillment models being considered by groups such as the Rethinking Resource Sharing Initiative.
________________
Rapid ILL slides 1 and slides 2
Eric Robinson, WiLS and Heather Weltin, UW-Madison

RapidILL is a revolutionary method of delivering articles. As a result of a catastrophic flood at Colorado State in 1997, RapidILL was developed to address the need for articles in a 24-hour timeframe on a journal deprived campus. The software continues to be supported through an ever-growing core of ARL and public library systems with a continued commitment to 24-hour turnaround. Eric and Heather will briefly discuss the basic use of RapidILL on the borrowing and lending sides of the software.
________________
Odyssey Standalone slides
Bob Shaw and Allen Wenzel, WiLS

Odyssey standalone is a free electronic document delivery software developed by Atlas systems, the developer of ILLiad. Most ILLiad libraries use Odyssey as their document delivery software but you do not have to use ILLiad in order to use Odyssey standalone. There are currently 300 libraries nationwide that use Odyssey, including the following Wisconsin libraries: all the UWs, Marquette University, and St. Norbert. Allen and Bob will demonstrate how to implement Odyssey standalone and how you might use it in your daily workflow.