CONTENTS

Events
Resource Sharing News
Reference News


Past Issues

Annual ILL Meeting: The Future of Resource Sharing

Last Tuesday over eighty library staff attended the fall ILL meeting sponsored by WiLS and Resources for Libraries & Lifelong Learning at the Pyle Center in Madison. There were a diverse group of libraries represented — 35 from Wisconsin public libraries along with many academic representatives. If you weren't able to make the meeting or want to review what the speakers said, we have their powerpoint presentations below. Hope to see you again next fall!

Keynote by Lars Leon: What Will We (Resource Sharing) Be Doing in Three Years? Lars Leon is the head of Resource Sharing and Delivery Services at the University of Kansas Libraries. What will our services look like? What will staff be doing? What training and development should we be doing now to prepare for the services of the future? The ILL community has many layered connections between different types of libraries, size of libraries, geographic locations, economics, and more and in his presentation, Lars will be exploring these connections. See session powerpoint show or pdf, and handout in Word doc or docx.

Round Table Session—The Ever Changing Formats of Information and its Effects on Resource Sharing Mark Beatty, WiLS, Jeff Brunner, UW-Green Bay Steph Morrill, South Central Library System Round table Session The ever changing formats of information and its affects on ILL...Is this the start of a new beginning or the end of a service? The panelists will explore questions and ideas about the nature of ILL and how it is changing as a result of mobile devices, mobile content, copyright, and patron expectations.

Resource Sharing Challenges: Managing Operations, Changing Budgets, and Higher Expectations Heather Weltin, UW-Madison David Sleasman, RL&LL Shrinking budgets and higher expectations continue to be major drivers of innovations and creative solutions to managing ILL operations. Heather and David will discuss challenges at the University of Wisconsin-Madison and Resources for Libraries & Lifelong Learning and how each has been working to do more with less (and the unexpected bumps in the road along the way) See presentation ppt or pdf.

Speed Dating: Three 20-minute presentations UW Forward: Over 8 million UW-System library items. Choose your school. Get searching.  Eric Larson, UW-Madison Forward is a Resource Discovery experiment that builds a unified search interface for library data. Today Forward is 100% of the UW System Library catalogs and two UW digital collections. The project also experiments with additional search contextualization by using web service APIs. See presentation pdf.

Federal Broadband for Wisconsin Bob Bocher, WI Deptartment of Public Instruction Recently it was announced that Wisconsin will receive $65,214,896 in loan and grant funding from the U.S. Department of Agriculture (USDA) Broadband Initiatives Program. These funds will be used to create broadband infrastructure to provide rural communities in Wisconsin with access to high speed internet service.

Purchase on Demand: Patron-Initiated Collection Development Beth Price, Madison Public Library Purchase on Demand has been gaining in the journals and book market for some time. Libraries often weigh costs associated with a journal subscription and book purchase against usage/demand, considering what it may cost to purchase a few articles patrons may request when needed.

For more information on programs, see 2010 Annual ILL Meeting.

At WLA's annual convention in Wisconsin Dells, the Resource Sharing Roundtable will be sponsoring the following program on Friday, November 5.

Resource Sharing Among Wisconsin Public Libraries
Christine Barth, RL&LL, Wisconsin Department of Public Instruction; Martha Farley Berninger, RL&LL, Wisconsin Department of Public Instruction; Charles Clemence, Winding Rivers Library System; Bob Shaw, WiLS; and Maureen Welch, Indianhead Library System

This session offers a panel discussion of resource sharing practices and patterns among Wisconsin's public libraries.Representatives of the Reference and Loan Library, WiLS, and Winding Rivers Library System, will share their viewpoints on the best practices in resource sharing. The panel will describe some of the functional and procedural models currently in place and discuss the workflow and customer service ramifications of those models. Attendees are encouraged to share their experiences and their feedback on the efficacy of the resource sharing practices now in place in the state.

The integration of a new WorldCat knowledge base with WorldCat simplifies the way your library shares electronic resources such as journal articles and eBooks. The result is time savings for your library staff and faster access to electronic resources for the people who need them.

The combination of WorldCat Resource Sharing or ILLiad and the WorldCat knowledge base ensures that your library initiates copy requests only for items not available in your own collections and helps your staff more efficiently process incoming requests for electronic articles you own and are licensed to loan.

Resource sharing enhancements enabled by the new knowledge base are available to libraries that subscribe to OCLC Cataloging and the WorldCat Resource Sharing or ILLiad service.

Once your library has added its local knowledge base data into the WorldCat knowledge base, you will begin to benefit from new functionality that includes: Enhanced lending display for e-articles ILL requests include a direct link to requested electronic articles. Lending library staffs click on that link to connect directly to an article pdf.

Direct Request for articles
When both a borrowing and lending library using Direct Request have loaded their local knowledge bases into the WorldCat knowledge base, the system identifies lending libraries more accurately and passes the URL of the needed item directly to the lending library in the ILL request. This eliminates the tedious manual steps of consulting multiple service interfaces to locate a needed item and then consulting a separate source to determine policies set by content providers that govern lending. And if the borrowing library owns the needed item, it receives the request with the item's URL without involving a lender.

In many cases, use of the new feature means that ILL staff can complete a loan transaction without ever leaving their desk. Learn more about this time-saving feature at an upcoming Web information session.

The Northwest Interlibrary Loan conference in Portland OR from Sept 16-18 was a great conference and I am grateful to have had the chance to experience it firsthand! The speakers included Denise Forro from Michigan State; Cyril Oberlander from SUNY Geneseo and Lars Leon from the University of Kansas (he will also be presenting at the Annual ILL conference here in Madison in a few weeks). There were solid ideas and overarching themes throughout the conference. Here are some major ones in convenient bullet points:

• ILL is, and should be considered, part of circulation, access services, and reference. We can learn much from each other and can collaborate on purchase on demand services using ILL stats.
• Library departments can/should/have to work together. The library collection is for the patrons, not us librarians and we have to remind ourselves of that. The goal: How can we work together to best provide for patrons?
• ILL shops around the country should communicate and share resources (training manuals, information, ideas) much more frequently (shareill.org is for that purpose as is the webjunction portal). Innovation starts with ideas, and who better to bounce ideas off of than ILL colleagues?! I will be contributing to Shareill.org now that I know it exists.
• It is never too early to plan for the future. Stats are not sexy, but they are necessary to justify the need for ILL. Stats also help in collection development and service creation. There's nothing better than data driven decision making. Snazzy charts can be made also.
• Review your workflows and ask "why?" often. Update training manuals (after you put them online of course, and keep them up to date). Check online to see if others have content you can use (shareill.org is a great example as is OCLC and youtube. There is a surprising amount of ILL content on youtube.)
• Pay attention to copyright news! Court decisions can impact how we do our jobs.

As always, I would be more than happy to discuss these and any other issues via email (amilock@wils.wisc.edu) or phone (608.890.2918).

- Angela Milock

The Wisconsin Newspaper Association (WNA) has notified the Department of Public Instruction (DPI) that Gannett has requested that the following newspapers which the company publishes be removed from the WNA/DPI online newspaper site.

The Post-Crescent in Appleton
The Reporter in Fond du Lac
Green Bay Press-Gazette
Herald Times Reporter in Manitowoc
Marshfield News-Herald
Oshkosh Northwestern
Sheboygan Press
Stevens Point Journal
Wausau Daily Herald
The Daily Tribune in Wisconsin Rapids

The change was due to an existing contract between Gannett and ProQuest that was in conflict with the services being provided. The following newspapers were removed from the WNA/DPI site as of September 20, 2010.

- David Sleasman
RL&LL

The ILLiad™ Resource Sharing Management software automates routine interlibrary loan functions to increase productivity and reduce your need for extensive paper files. It gives your staff the power and flexibility to manage all of your library's borrowing, lending and document delivery through a single, Windows-based interface. ILLiad smoothly integrates with WorldCat® Resource Sharing, connecting you with the world's largest collection of shared resources.

Library users appreciate ILLiad's simple Web interface with which they can initiate and track their own ILL requests in real time—reducing the need for frequent status-inquiry questions to staff. The user interface also provides convenient Web access to requested articles.

Learn more about ILLiad at our upcoming Web information sessions

Introduction to OCLC ILLiad This introductory webinar provides a demonstration of what your users will see and how your staff will use the service. The session also includes information about the new ILLiad version 8, that delivers significant changes to the software usability and staff interface. Save time and resources with hosted ILLiad

A hosted option of ILLiad reduces your overall expense by avoiding costly investments in hardware, software and internal support. OCLC's server hosting includes all of the hardware and software components, back-ups and systems upgrades you need to provide a user-friendly resource sharing service that supports an ever-increasing volume of activity.

The hosted option gives you:

• A service that saves server space and reduces internal technical support demands
• Recovery support in the case of a disaster
• 24 x 7 monitoring of hosting hardware and software within OCLC's climate-controlled and restricted access computer facility
• Technical support from OCLC's Customer Support Department, which has full access to the server and can quickly troubleshoot problems
• Migration support to manage the planning and implementation of your transition to the hosted service, including dedicated personal consultation on the day of your release. Attend an upcoming webinar and learn how you can save up to 33% off your first year's subscription of hosted ILLiad service.
• Planning for Hosted ILLiad This program provides details about the hosted version of ILLiad and what is involved in implementing it. ILLiad Customer Support Specialists will be available to answer your questions.

The OCLC Web seminars are live presentations viewable via the Web with audio provided by WebEx. We will send log-in details following your registration for one or both sessions.

In our continuing quest to serve you, we are instituting a pilot project which may interest you. Beginning this semester WiLS will provide backup reference service for Level 1 member libraries by answering those reference questions of yours which you cannot answer with your own resources. Free of charge! This service will run the entire Fall Semester of 2010, after which we will reevaluate.

Follow ths link or use any of the contact information below.

Please let me know if anything above would be of use to you. Thanks for using the WiLS Reference Service.

- Fran Metcalf, fmetcalf at wils.wisc.edu
Phone: 608.263.4981
Fax: 608.263.3684
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