http://www.wils.wisc.edu/ask/askawaybp/ Mark Beatty with your ideas. ]]> en-us 2009-10-18T17:12:15-06:00 http://www.wils.wisc.edu/archives/askawaybp/000864.html Hosted by Wisconsin (Register here.) This months session will cover: - Best practices for assisting out of state (and country) patrons - Wisconsin school participation update - Business update - Updates from Minnesota and Illinois - Transcript review... mbeatty 2009-10-18T17:12:15-06:00 http://www.wils.wisc.edu/archives/askawaybp/000861.html Don't miss the October 2009 Virtual Reference Best Practices session: It's a multi-hosted session this month. Topics will include: - AskAway resources for K12 students - AskAway WI adding schools to the mix - AskMN and working with K12 students... mbeatty 2009-10-13T15:30:18-06:00 http://www.wils.wisc.edu/archives/askawaybp/000845.html Best Practices, September 17, 2009 Hosted by Wisconsin (recording) Topics will include: - Business update - Update on the August AskAway Administrator's "Chat" - When should you refer questions to Quality Control? - How should you respond when Quality Control... sheila 2009-08-24T09:26:41-06:00 http://www.wils.wisc.edu/archives/askawaybp/000832.html With half the year gone already and conference season rapidly approaching, we would like to get the 2010 schedule of Best Practices sessions squared away. Below is a list of the dates and proposed hosts. Please note that Illinois is... mbeatty 2009-07-16T10:25:02-06:00 http://www.wils.wisc.edu/archives/askawaybp/000831.html AskAway Best Practices (recording) Please join us for the next Virtual Reference Best Practices session on August 20th, 10:30 - Noon. We will have a special guest speaker, Susan McGlamery from QP's 24/7 Reference Cooperative who will be speaking about... sheila 2009-07-15T09:46:07-06:00 http://www.wils.wisc.edu/archives/askawaybp/000816.html AskAway Best Practice Session, June 18th from 10:30-noon hosted by Illinois recording Here are the topics for this month's best practice: Lori Bell of Alliance Library System and Charlotte Bruce of Olney Central College will discuss the Altarama cooperative text... mbeatty 2009-06-02T12:32:23-06:00 http://www.wils.wisc.edu/archives/askawaybp/000811.html Hosted by Minnesota (Review the recording) Guest speaker Paula Rumbaugh will join us to talk about an update with Reports and Statistics for QuestionPoint. AskMN now has a group page on WebJunction and will be adding a Facebook page next.... mbeatty 2009-05-18T15:48:32-06:00 http://www.wils.wisc.edu/archives/askawaybp/000789.html Hosted by Illinois (Review Recording) Please join us at the April virtual reference best practices session. We are excited to have Buff Hirko, the former Washington statewide virtual reference coordinator and frequent speaker and writer on virtual reference joining us.... sheila 2009-03-30T15:42:26-06:00 http://www.wils.wisc.edu/archives/askawaybp/000790.html Hosted by Wisconsin (review recording) The agenda: - Business update and general best practices reminders - Helping Patrons during tough economic times - Statistics - Public relations activity in Wisconsin - Update from Joy Schwarz - Winnefox Library System -... sheila 2009-03-19T15:46:10-06:00 http://www.wils.wisc.edu/archives/askawaybp/000765.html Best Practices, August 20, 2009 (Register) hosted by Minnesota Best Practices, September 17, 2009 (Register) Hosted by Wisconsin Best Practices, October 15, 2009 (Register) hosted by Minnesota Best Practices, November 19, 2009 (Register) Hosted by Wisconsin Best Practices, December 17,... sheila 2009-02-19T11:31:38-06:00 http://www.wils.wisc.edu/archives/askawaybp/000761.html Illinois was host—review recording. Ever wonder how the back up librarians manage to answer so many questions and so well? Is it voodoo? Mega-skills? Pure luck? Join our own back up librarans, Louise Greene and John Dey to learn the... sheila 2009-01-15T13:16:50-06:00 http://www.wils.wisc.edu/archives/askawaybp/000754.html 10:30- 12:00 p.m. Minnesota hosts. This months topics include: — Refresher on co-browsing — AskMN's Answering Percentage — New Policy Page guidelines — Placing timed links to web pages — Chat transcript reviews good and bad Review recording... sheila 2008-12-26T11:02:43-06:00 http://www.wils.wisc.edu/archives/askawaybp/000741.html Martha and Allison and Wisconsin host this session. The end of year sessions primary topics were: Adding links to AskAway throughout your website, why should you do it and howDealing with rude patronsAn AskAway business updateChat transcript reviews good and... sheila 2008-11-20T12:19:40-06:00 http://www.wils.wisc.edu/archives/askawaybp/000732.html Best Practices Webinar for November 23, 2008, 10:30am to noon Hosted by Illinois, topics for discussion will include: Paula Rumbaugh from QuestionPoint will be presenting on QP reports and how to utilize them News on features and functionality coming in... sheila 2008-10-25T14:03:23-06:00 http://www.wils.wisc.edu/archives/askawaybp/000724.html Notice! This session was originally scheduled for Oct 16th and due to multiple schedule conflicts has been moved to: Thursday Oct 23rd, 2008 at the usual 10:30 to 12:00 c.s.t. Thursday's Best Practices session, hosted by Wisconsin will feature: Our... mbeatty 2008-10-14T11:33:00-06:00