On March 17th at 10am, join us for a AskAway Best Practices. Explore ways you can improve your virtual reference skills.

Presentation: Resources for Libraries and Lifelong Learners
Topic: Teens
- Problems
- What Teens Need and Like
- What We Can Do

To join the Webinar:
- https://www.livemeeting.com/cc/wi_dpi/join
- Meeting ID: MQBZ3N
- Entry Code: w_|T4GC
- Location: https://www.livemeeting.com/cc/wi_dpiDial the phone conference directly:

Toll-free: 8773817791
Participant Code: 9819140232

The meeting will be held Thursday Nov. 18th, 2010 from 10:00 am to 11:00 am.

Please join us for our bi-monthly AskAway Best Practices meeting. This month Wisconsin hosts, and the topic is, “Happy Librarians, Happy Patrons.” We’ll discuss how librarian attitudes toward virtual reference, language used during live chat sessions, and overall level of service provided impacts patrons both positively and negatively.

Below are details for logging into the meeting. If you have never attended a webinar via Microsoft Live Meeting, please allow extra time before the session to download the program and get logged in.

Hope to have you join the discussion!

To join the meeting enter into your web browser:
https://www.livemeeting.com/cc/wi_dpi/join
Meeting ID: PBW4J5
Entry Code: sqR2,-W
Location: https://www.livemeeting.com/cc/wi_dpi
Dial the phone conference directly:
Toll-free: +1-8773817791
Participant Code: 6835744167

Join us for our bi-monthly Best Practices session from 10:00am to 11:00am. This month Minnesota will be hosting as we discuss the current issues in the virtual reference world. Hope you can join us!

Click this link to join the meeting

AUDIO INFORMATION
Computer Audio
To use computer audio, you need speakers and a microphone, or a headset.
Telephone Conferencing
Choose one of the following:
Dial the conferencing service directly, and enter the participant code shown below:
Toll-free: +1-8773817791
Participant Code: 6835744167

Thursday, July 15, 2010, The Illinois group hosts this Best Practices session.

This month we're pleased to have Illinois hosting Best Practices. Despite tough challenges being faced by Illinois libraries, Arlington Heights Memorial Library has continued to make virtual reference service a priority. Bill Pardue, Reference and Virtual Services Supervisor from Arlington Heights Memorial Library, will be joining us to talk about how they've made virtual reference a success in their community. Please join us for this timely discussion. We'll have all the usual AskAway and AskMN updates as well as the newest info from QuestionPoint. Join us.

This meeting is using an open webinar set up, so there is no registration required instead:

Click this link to join the meeting

AUDIO INFORMATION
Computer Audio
To use computer audio, you need speakers and a microphone, or a headset.
Telephone Conferencing
Toll-free: +1-8773817791
Participant Code: 9385064141

Thursday, May 20, 2010, Wisconsin DPI hosts this Best Practices session

With spring in full bloom, we'll be talking abouta fresh idea for assisting patrons in the chat environment: screencasting. During this session we'll talk about what it is, and how it can help create a more enriching experience for patrons. We'll also do a quality review, and refresh ourselves on some general best practices. Hope to have you join the discussion.

Register here.

Thursday, March 18th, 10:00am to 11:00am
Minnesota hosts
We'll be talking about their Qwidget Pilot Program, and how they're working with the K12 population on AskAway. Also, please keep in mind that this session marks the start of our new schedule. As a result, Thursday's session will only run for an hour. Hope you can join us!

Session recording