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AskAway Best Practices

Use this web site to find up to date announcements, schedule, links, session resources and access to the archived recordings of the AskAway Best Practices Webinars. We welcome and encourage your input on topics for upcoming sessions. Contact Mark Beatty with your ideas.

June 02, 2009

Best Practices June 18, 2009

AskAway Best Practice Session, June 18th from 10:30-noon
hosted by Illinois
(Register Here)

Here are the topics for this month's best practice:

Lori Bell of Alliance Library System and Charlotte Bruce of Olney Central College will discuss the Altarama cooperative text a librarian project and texting's future in libraries plus updates from Wisconsin, Minnesota and Illinois cooperatives

Hope you can join us!

Posted by mbeatty at 12:32 PM

May 18, 2009

Best Practices May 21, 2009

Hosted by Minnesota (Review the recording)

Guest speaker Paula Rumbaugh will join us to talk about an update with Reports and Statistics for QuestionPoint.
AskMN now has a group page on WebJunction and will be adding a Facebook page next.
Check out the MnKnows website, http://www.mnknows.org/

This best practice session is made possible by AskMN

Posted by mbeatty at 03:48 PM

March 30, 2009

Best Practices April 16, 2009

Hosted by Illinois (Review Recording)

Please join us at the April virtual reference best practices session. We are excited to have Buff Hirko, the former Washington statewide virtual reference coordinator and frequent speaker and writer on virtual reference joining us. She will be discussing strategies for marketing your virtual reference service.

Buff would like to tailor the session to your questions. Please email any topics or questions you would like Buff to discuss to ntagge@ilsos.net by Monday, April 13th.

This best practice session is made possible by the Illinois OCLC Users Group (IOUG)

Posted by sheila at 03:42 PM

March 19, 2009

Best Practices, March 19, 2009

Hosted by Wisconsin (review recording)

The agenda:
- Business update and general best practices reminders
- Helping Patrons during tough economic times
- Statistics
- Public relations activity in Wisconsin
- Update from Joy Schwarz - Winnefox Library System
- Updates from Illinois and Minnesota

Posted by sheila at 03:46 PM

February 19, 2009

Future Sessions 2009

Best Practices, August 20, 2009 (Register)
hosted by Minnesota

Best Practices, September 17, 2009 (Register)
Hosted by Wisconsin

Best Practices, October 15, 2009 (Register)
hosted by Minnesota

Best Practices, November 19, 2009 (Register)
Hosted by Wisconsin

Best Practices, December 17, 2009 (Register)
hosted by Minnesota

Posted by sheila at 11:31 AM

January 15, 2009

Best Practices, February 19, 2009

Illinois was host—review recording.
Ever wonder how the back up librarians manage to answer so many questions and so well? Is it voodoo? Mega-skills? Pure luck?
Join our own back up librarans, Louise Greene and John Dey to learn the tips and tricks that 24/7 back up librarians use to provide great service.
In Addition we will cover:
- Transcript review
- AskAway Illinois billing update
- Reminders, including the URL for the recording of last weeks QuestionPoint Enhancement webinar

Posted by sheila at 01:16 PM

December 26, 2008

Best Practices, January 15, 2009

10:30- 12:00 p.m.
Minnesota hosts.

This months topics include:
— Refresher on co-browsing
— AskMN's Answering Percentage
— New Policy Page guidelines
— Placing timed links to web pages
— Chat transcript reviews good and bad
Review recording

Posted by sheila at 11:02 AM

November 20, 2008

Best Practices December 18, 2008

Martha and Allison and Wisconsin host this session.

The end of year sessions primary topics were:

  • Adding links to AskAway throughout your website, why should you do it and how
  • Dealing with rude patrons
  • An AskAway business update
  • Chat transcript reviews good and bad


Review Recording December 18, 2008

Posted by sheila at 12:19 PM

October 25, 2008

Best Practices for November 20, 2008

Best Practices Webinar for November 23, 2008, 10:30am to noon
Hosted by Illinois, topics for discussion will include:

  • Paula Rumbaugh from QuestionPoint will be presenting on QP reports and how to utilize them
  • News on features and functionality coming in the November and January software upgrades
  • AskAway Illinois finalized pricing for 2009 will be discussed
  • Potential transcript reviews and policy reminders

Review recording November 20, 2008.

Posted by sheila at 02:03 PM

October 14, 2008

Best Practices for October 23, 2008

Notice! This session was originally scheduled for Oct 16th and due to multiple schedule conflicts has been moved to: Thursday Oct 23rd, 2008 at the usual 10:30 to 12:00 c.s.t.

Thursday's Best Practices session, hosted by Wisconsin will feature:

  • Our monthly business update and general best practice reminders
  • News on features and functionality coming in the November and January software upgrades
  • Philosophy, policy and great sites to help when you're working with students
  • What's going well and what could be better (transcripts, etc.)

Review recording--October 23, 2008.

Posted by mbeatty at 11:33 AM

September 10, 2008

Best Practices for September 18

Thursday September 18th, 2008, 10:30am - noon

Fall is here and it's back to school. Which means it's back to school based virtual reference questions along with all the other interesting topics and issues. Join other Ask Away librarians from Wisconsin and Illinois by attending the next monthly "Best Practices" sessions webinar. If you are new to virtual reference these webinars are an excellent introduction. For experienced VR librarians the monthly sessions refresh and rejuvenate.

The September session as hosted by Natalie Tagge and AskAway Illinois will cover:

- Business updates and general best practices reminders
- 2009 update, ILA AskAway information
- Best practices chat follow-up reminder
- Mary Wilkes Towner, Urbana Free Library Reference Librarian, will discuss answering virtual readers advisory questions and share sites to find quick and effective answers
- AskAway Wisconsin Week PR campaign

Please Register Now
Go to Wisconsin Library Services, scroll down to WiLS Virtual Reference Best Practices and register for the session. By attending a Best Practices session, you will hear timely topics about virtual reference, expand your knowledge with guest speakers, have examples of e-mail and chat sessions and strengthen your reference skills.

For more information on AskAway Best Practices including powerpoints and recordings from previous sessions as well as general best practices guidelines and links, check out the AskAway Best Practices wiki page.

You can check out the Recording here.

Posted by mbeatty at 11:25 AM

August 13, 2008

Best Practices for August 21

Join us to talk about reference AND your virtual reference issues. Join other Ask Away librarians from Wisconsin and Illinois and attend the next monthly "Best Practices" sessions webinar. If you are new to virtual reference this is an excellent introduction. For experienced VR librarians the monthly sessions refresh and rejuvenate. This month's Best Practices Session webinar will be hosted by Martha Berninger of AskAway Wisconsin.

This session will cover:

- Business update and general best practices reminders
- Report on ALA Virtual Reference sessions
- Patron link to the QuestionPoint global Knowledge Base
- Review of best practices for working with UK patrons
- Update on the public school test of AskAway
- Statistical reports
- Review of transcripts


Please Register Now
Go to Wisconsin Library Services, scroll down to WiLS Virtual Reference Best Practices and register for the session. By attending a Best Practices session, you will hear timely topics about virtual reference, expand your knowledge with guest speakers, have examples of e-mail and chat sessions and strengthen your reference skills.

For more information on AskAway Best Practices including powerpoints and recordings from previous sessions as well as general best practices guidelines and links, check out the AskAway Best Practices wiki page.

You can check out the Recording here.

Posted by mbeatty at 01:53 PM | TrackBack (394)

July 17, 2008

Best Practices for July 17, 2008

Illinois hosted and the topics included:

Business updates
General best practices reminders
Helping AskAway patrons with genealogy questions
Transcript reviews
Update of AskAway Illinois cooperative in post grant period

You can check out the Recording right here

Posted by mbeatty at 01:15 PM
Search


2009 Schedule
January 15; February 19; March 19; April 16; May 21; June 18; July 16; August 20; September 17; October 15; November 19; December 17
Recent Entries
Best Practices June 18, 2009
Best Practices May 21, 2009
Best Practices April 16, 2009
Best Practices, March 19, 2009
Future Sessions 2009
Best Practices, February 19, 2009
Best Practices, January 15, 2009
Best Practices December 18, 2008
Best Practices for November 20, 2008
Best Practices for October 23, 2008
Register
Register for sessions and receive specific attendance instructions at: www.uwex.edu Select Wisconsin Library Services, then scroll down and select Virtual Reference Best Practices to go to the registration form. Participants will receive an email with the URL and login information, as well as, phone numbers for the audio portion of the session. If your call is a toll-free call to Madison, please use the local 316-0022 number. If your call is a toll call to Madison, use the WisLine toll-free 1-888-677-9189 number. Note on recordings:We record all the Best Practices sessions and retain them for up to a year. You need the current Windows Media Player and a high speed internet connection in order to view the archive.
Recordings
May 21 2009
April 16, 2009
March 19,2009
February 19, 2009
January 15, 2009
December 18, 2008
November 20, 2008
October 23, 2008
September 18, 2008
August 21, 2008
July 17, 2008
June 19, 2008
May 15, 2008
April 24, 2008
March 20, 2008
February 21, 2008
January 17, 2008
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