Don't miss the October 2009 Virtual Reference Best Practices session:
It's a multi-hosted session this month. Topics will include:
- AskAway resources for K12 students
- AskAway WI adding schools to the mix
- AskMN and working with K12 students
- Referral policy for participating libraries (MN patrons coming in the wrong queue)
- AskMN Stats
- latest updates from QuestionPoint, yup you can gripe all you want
- Good, Bad, and Ugly - transcript review